Each error below is identified by the code in the error response. The response's docsUrl links to the matching entry on this page.
email_verification_required
Email verification required · HTTP 403 Forbidden
Your email address is not verified yet, and this action requires a verified email. For example, you need one to create an organization, accept an invitation, make billing changes or open support chat.
What to do: Enter the code or open the link in your GraphOps verification email, then try again.
invitation_accept_failed
Invitation could not be accepted · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while accepting the invitation.
What to do: Open the invitation link again to retry. If the error continues, contact support.
invitation_auth_mode_failed
Invitation could not be opened · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while preparing sign-in for this invitation.
What to do: Open the invitation link again. If the error continues, contact support.
invitation_create_failed
Invitation could not be created · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while creating the invitation.
What to do: Check the Invitations page, then send the invitation again if it is not listed. If the error continues, contact support.
invitation_email_mismatch
Invitation sent to another email · HTTP 403 Forbidden
Your account email does not match the email address the invitation was sent to.
What to do: Sign in or register with the invited email address, or ask an organization owner to invite the address you use.
invitation_email_send_failed
Invitation email not sent · HTTP 503 Service Unavailable
The invitation was saved, but GraphOps could not send its email.
What to do: Wait a few minutes, then choose Resend from the invitation's row menu on the Invitations page.
invitation_invalid_state
Invitation no longer usable · HTTP 409 Conflict
The invitation has already been accepted, revoked or has expired, so this action is no longer available.
What to do: Ask an organization owner to resend an expired invitation or send a new one. To remove someone who already accepted, remove them on the Members page.
invitation_not_found
Invitation not found · HTTP 404 Not Found
The invitation does not exist, or it belongs to a different organization.
What to do: Check the invitation link, or ask an organization owner to send a new invitation.
invitation_pending_exists
Pending invitation already exists · HTTP 409 Conflict
This email address already has a pending invitation to the organization.
What to do: Resend or revoke the existing invitation on the Invitations page instead of creating another.
invitation_resend_failed
Invitation could not be resent · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while resending the invitation.
What to do: Retry the request. If the error continues, contact support.
invitation_revoke_failed
Invitation could not be revoked · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while revoking the invitation.
What to do: Refresh the Invitations page to check its status, then retry if it is still pending. If the error continues, contact support.
invitations_list_failed
Invitations could not be loaded · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while loading the organization's invitations.
What to do: Retry the request. If the error continues, contact support.
membership_not_found
Member not found · HTTP 404 Not Found
The person is not a current member of this organization.
What to do: Refresh the Members page and check the member you selected.
membership_remove_failed
Member could not be removed · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while removing the member.
What to do: Refresh the Members page to check whether the member was removed, then retry if needed. If the error continues, contact support.
membership_role_update_failed
Role could not be changed · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while changing the member's role.
What to do: Refresh the Members page to check the member's current role, then retry if needed. If the error continues, contact support.
memberships_list_failed
Members could not be loaded · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while loading the organization's members.
What to do: Retry the request. If the error continues, contact support.
organization_access_check_failed
Organization access check failed · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while confirming your access to the organization.
What to do: Retry the request. If the error continues, contact support.
organization_create_failed
Organization could not be created · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while creating the organization.
What to do: Retry the request. If the error continues, contact support.
organization_disabled
Organization disabled · HTTP 403 Forbidden
GraphOps has disabled this organization. Its members cannot use it, and requests with its API keys are rejected.
What to do: Contact GraphOps support to find out why and to restore access.
organization_last_owner_conflict
Organization needs an owner · HTTP 409 Conflict
This change would leave the organization without an owner.
What to do: Make another member an owner first, then change or remove this membership.
organization_not_found
Organization not found · HTTP 404 Not Found
No organization with this ID exists.
What to do: Check the organization ID in the request or link.
organization_overview_failed
Overview could not be loaded · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while loading the organization overview.
What to do: Retry the request. If the error continues, contact support.
organization_role_check_failed
Role check failed · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while checking your role in the organization.
What to do: Retry the request. If the error continues, contact support.
organization_slug_conflict
Organization name unavailable · HTTP 409 Conflict
GraphOps could not create a unique identifier for an organization with this name.
What to do: Create the organization with a more distinctive name.
organizations_list_failed
Organizations could not be loaded · HTTP 500 Internal Server Error
GraphOps hit an unexpected error while loading your organizations.
What to do: Retry the request. If the error continues, contact support.
role_above_caller
Role above your own · HTTP 403 Forbidden
The role you chose holds permissions your own role does not. Nobody can invite someone with, or change a member to, a role above their own, so only an owner can make someone an owner.
What to do: Choose a role no higher than your own, or ask an organization owner to make the change.
service_account_name_taken
Service account name already used · HTTP 409 Conflict
Another service account in the organization already has this name.
What to do: Choose a different name, then retry the request.
service_account_not_found
Service account not found · HTTP 404 Not Found
No service account with this ID exists in the organization.
What to do: Refresh the Service accounts page, and check that you are in the organization that owns the service account.
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