Each error below is identified by the code in the error response. The response's docsUrl links to the matching entry on this page.
billing_account_needs_review
Billing account needs review · HTTP 409 Conflict
GraphOps found more than one billing account for this organization and cannot choose one safely, so purchases and billing pages are blocked until support reviews it.
What to do: Contact support with the organization ID. Retrying does not resolve this.
billing_auto_top_up_authorization_failed
Automatic top-up setup failed · HTTP 500 Internal Server Error
GraphOps could not start the card authorization for automatic top-ups.
What to do: Refresh Billing and try again. If the error continues, contact support.
billing_auto_top_up_authorization_required
Card authorization required · HTTP 409 Conflict
Automatic top-ups are off or have no authorized card, so you cannot turn them on or change their settings without authorizing a card.
What to do: Authorize a card in Billing → Settings → Automatic top-ups. Completing the authorization turns automatic top-ups on.
billing_auto_top_up_invalid
Invalid automatic top-up settings · HTTP 400 Bad Request
The threshold, credits per top-up or monthly spending limit is outside what your plan allows, or the authorization statement you accepted is no longer current.
What to do: Adjust the settings to the values Billing allows, review the current authorization statement and try again.
billing_auto_top_up_unavailable
Automatic top-ups need a monthly plan · HTTP 409 Conflict
Automatic top-ups need an active monthly plan. A plan that is set to cancel or whose payment needs attention does not qualify.
What to do: Start a monthly plan, keep a plan that is set to cancel, or resolve the payment issue, then set up automatic top-ups again.
billing_auto_top_up_update_failed
Automatic top-up update failed · HTTP 500 Internal Server Error
GraphOps could not save your automatic top-up settings.
What to do: Refresh Billing and check your automatic top-up settings before trying again. If the error continues, contact support.
billing_catalog_get_failed
Billing catalog unavailable · HTTP 500 Internal Server Error
GraphOps could not load the current plan and top-up prices.
What to do: Retry the request. If the error continues, contact support.
billing_checkout_session_create_failed
Plan checkout failed · HTTP 500 Internal Server Error
GraphOps could not start Stripe Checkout for a new monthly plan.
What to do: Refresh Billing and check for a plan or an open checkout before trying again. If the error continues, contact support.
billing_email_update_failed
Billing email update failed · HTTP 500 Internal Server Error
GraphOps could not save your organization's billing email.
What to do: Refresh Billing and check the billing email before trying again. If the error continues, contact support.
billing_low_credit_recipients_required
Alert recipient required · HTTP 400 Bad Request
Low-credit alerts are on, but neither the billing email nor any role is selected as a recipient.
What to do: Select the billing email, at least one role, or both.
billing_low_credit_thresholds_invalid
Invalid low-credit thresholds · HTTP 400 Bad Request
The low-credit thresholds include a duplicate, a value that is not a non-negative whole number of credits, or more thresholds than Billing allows.
What to do: Enter distinct whole-number credit amounts, up to the number of thresholds Billing allows.
billing_low_credit_thresholds_required
Low-credit threshold required · HTTP 400 Bad Request
Low-credit alerts are on, but no threshold is set.
What to do: Add at least one threshold, or turn low-credit alerts off.
billing_maintenance
Billing changes paused · HTTP 503 Service Unavailable
Billing changes are paused for maintenance. You can still view your plan, balance and invoices.
What to do: Try again shortly. If the pause continues, check GraphOps status or contact support.
billing_notification_preferences_get_failed
Notification settings unavailable · HTTP 500 Internal Server Error
GraphOps could not load your organization's billing notification settings.
What to do: Refresh Billing. If the error continues, contact support.
billing_notification_preferences_unavailable
Notification settings not set up · HTTP 409 Conflict
Billing notification settings have not been set up for this organization.
What to do: Refresh Billing. If the error continues, contact support with the organization ID.
billing_notification_preferences_update_failed
Notification settings update failed · HTTP 500 Internal Server Error
GraphOps could not save your billing notification settings.
What to do: Refresh Billing and check the saved settings before trying again. If the error continues, contact support.
billing_notification_recipient_roles_invalid
Invalid alert recipient roles · HTTP 400 Bad Request
The recipient roles include a role that does not exist or the same role more than once.
What to do: Select each role once from the roles Billing offers.
billing_order_not_found
Order not found · HTTP 404 Not Found
The plan increase or order in the request does not exist in this organization.
What to do: Refresh Billing to load current pending payments, then try again.
billing_order_payment_failed
Payment page unavailable · HTTP 500 Internal Server Error
GraphOps could not open the payment page for a pending automatic top-up.
What to do: Refresh Billing and try again. If the error continues, contact support.
billing_order_payment_unavailable
Payment no longer pending · HTTP 409 Conflict
The automatic top-up no longer needs you to pay or confirm it, for example because it was paid, canceled or expired.
What to do: Refresh Billing and check the top-up's status in top-up activity.
billing_order_transition_invalid
Order already changed · HTTP 409 Conflict
The order changed while your request was processed, so the requested change no longer applies.
What to do: Refresh Billing and check the order's current status before trying again.
billing_organization_disabled
Organization disabled · HTTP 409 Conflict
GraphOps has disabled this organization, so it cannot buy top-ups or set up automatic top-ups.
What to do: Contact support.
billing_plan_already_current
No plan change needed · HTTP 409 Conflict
Your plan already renews at the size you chose, or there is no scheduled change to cancel.
What to do: Refresh Billing to check your current and renewal plan sizes.
billing_plan_change_amount_changed
Amount due changed · HTTP 409 Conflict
The amount due today for the plan increase differs from the amount you reviewed, or the request did not include it. You have not been charged.
What to do: Review the new amount due today and confirm the increase again.
billing_plan_increase_failed
Plan increase failed · HTTP 500 Internal Server Error
GraphOps could not complete the plan increase, so your plan size did not change. You have not been charged.
What to do: Contact support with the organization ID.
billing_plan_increase_pending
Plan increase in progress · HTTP 409 Conflict
A plan increase is waiting for payment or is being processed, so you cannot make another plan change or cancel it yet.
What to do: Complete or cancel the pending increase in Billing. If its payment is processing, wait a minute and refresh Billing.
billing_plan_quantity_invalid
Plan size out of range · HTTP 400 Bad Request
The requested plan size is outside the sizes GraphOps offers.
What to do: Choose a plan size within the range shown in Billing.
billing_portal_session_create_failed
Billing portal unavailable · HTTP 500 Internal Server Error
GraphOps could not open the secure billing portal.
What to do: Refresh Billing and try again. If the error continues, contact support.
billing_purchase_rate_limited
Too many billing requests · HTTP 429 Too Many Requests
Your organization sent too many purchase, plan change or automatic top-up requests in a short time.
What to do: Wait for the time in the response's retryAfterSeconds field, then try again.
billing_purchases_held
Purchases on hold · HTTP 409 Conflict
GraphOps has put new purchases for this organization on hold, usually after a payment dispute or fraud report. Top-ups, plan increases and automatic top-ups are unavailable.
What to do: Contact support to resolve the hold.
billing_state_get_failed
Billing unavailable · HTTP 500 Internal Server Error
GraphOps could not load your organization's billing. This does not mean your plan or balance changed.
What to do: Refresh Billing. If the error continues, contact support with the organization ID and the time of the error.
billing_state_projection_failed
Billing setup failed · HTTP 500 Internal Server Error
GraphOps could not prepare your organization's billing before completing the request.
What to do: Retry the request. If the error continues, contact support with the organization ID.
billing_state_unavailable
Billing not set up · HTTP 409 Conflict
Billing has not been set up for this organization.
What to do: Refresh Billing. If the error continues, contact support with the organization ID.
billing_subscription_change_blocked
Plan cannot change now · HTTP 409 Conflict
Your plan cannot make this change in its current state. For example, there is no active plan, the plan is set to cancel or is not set to cancel, a payment needs attention or is still processing, or the plan needs support to change.
What to do: Refresh Billing and follow its notice, such as Keep my plan or Resolve payment issue, then try again. If Billing says the plan needs support, contact support.
billing_subscription_changed
Billing changed · HTTP 409 Conflict
Your plan or billing details changed while the request was processed, so it no longer matches what you reviewed.
What to do: Refresh Billing, review the current state and try again.
billing_subscription_exists
Plan already exists · HTTP 409 Conflict
Your organization already has a subscription that has not ended, so you cannot start another plan.
What to do: Manage the existing plan in Billing. If Billing shows no plan, contact support.
billing_subscription_mismatch
Subscription does not match · HTTP 409 Conflict
The subscription on record does not belong to this organization's billing account.
What to do: Contact support with the organization ID.
billing_subscription_missing
No plan to cancel · HTTP 409 Conflict
Your organization has no monthly plan to cancel.
What to do: Refresh Billing to check your plan.
billing_subscription_preview_failed
Plan change preview failed · HTTP 500 Internal Server Error
GraphOps could not calculate the cost of the plan change.
What to do: Refresh Billing and try again. If the error continues, contact support.
billing_subscription_provisioning_active
Plan checkout already open · HTTP 409 Conflict
A checkout for a new plan is already open for this organization.
What to do: Continue the open checkout from Billing, or wait for it to expire before starting another.
billing_subscription_unsupported
Plan needs support to change · HTTP 400 Bad Request
Your subscription is not on the standard monthly plan, so it cannot be changed or canceled from Billing.
What to do: Contact support.
billing_subscription_update_failed
Plan update failed · HTTP 500 Internal Server Error
GraphOps could not complete the plan change.
What to do: Refresh Billing and check for an updated plan or a pending payment before trying again. If the state is still unclear, contact support with the time of the error.
billing_tax_location_invalid
Billing address needs updating · HTTP 409 Conflict
Tax cannot be calculated for the billing address on your organization's billing account, so the plan increase was not charged.
What to do: Update your billing address in Billing → Settings → Billing address & tax details, then try the increase again.
billing_top_up_activity_failed
Top-up activity unavailable · HTTP 500 Internal Server Error
GraphOps could not load your organization's top-up activity.
What to do: Refresh Billing. If the error continues, contact support.
billing_top_up_blocks_invalid
Top-up amount not allowed · HTTP 400 Bad Request
The number of credits is outside the range for one top-up, or more than you can still buy at the current price.
What to do: Choose an amount within the range shown in Billing → Top-ups.
billing_top_up_create_failed
Top-up failed to start · HTTP 500 Internal Server Error
GraphOps could not start the top-up.
What to do: Refresh Billing and check top-up activity before trying again. If the error continues, contact support.
billing_top_up_pay_as_you_go_cap_reached
Pay-as-you-go limit reached · HTTP 409 Conflict
Your organization has reached its limit for pay-as-you-go top-ups over the last 30 days.
What to do: Start or increase a monthly plan to buy credits at your plan price, or contact support to raise the limit.
billing_top_up_price_changed
Top-up price changed · HTTP 409 Conflict
The price per million credits changed after you reviewed the top-up. You have not been charged.
What to do: Review the new price and confirm the top-up again.
billing_unavailable
Billing temporarily unavailable · HTTP 503 Service Unavailable
Billing is temporarily unavailable, so purchases and billing changes cannot be completed right now.
What to do: Try again shortly. If the error continues, check GraphOps status or contact support.
credit_balance_get_failed
Credit balance unavailable · HTTP 500 Internal Server Error
GraphOps could not load your credit balance. This does not mean your balance is zero.
What to do: Refresh Billing. If the error continues, contact support with the organization ID.
credit_balance_unavailable
Credit balance not set up · HTTP 409 Conflict
Credits have not been set up for this organization.
What to do: Refresh Billing. If the error continues, contact support with the organization ID.
credit_ledger_list_failed
Credit ledger unavailable · HTTP 500 Internal Server Error
GraphOps could not load your organization's credit ledger.
What to do: Refresh Billing. If the error continues, contact support.
stripe_checkout_url_missing
Checkout unavailable · HTTP 503 Service Unavailable
Stripe Checkout did not return a page for the card authorization.
What to do: Try again. If the error continues, check GraphOps status or contact support.
stripe_customer_binding_conflict
Billing account link failed · HTTP 409 Conflict
GraphOps could not link a billing account to this organization.
What to do: Refresh Billing and try again. If the error continues, contact support with the organization ID.
stripe_subscription_list_invalid
Subscription history unavailable · HTTP 503 Service Unavailable
GraphOps could not verify your organization's existing subscriptions before starting a new plan.
What to do: Contact support with the organization ID.
stripe_subscription_projection_failed
Plan refresh failed · HTTP 500 Internal Server Error
GraphOps could not refresh your plan before completing the request.
What to do: Refresh Billing and try again. If the error continues, contact support.
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