# Support and feedback errors

Source: https://docs.graphops.xyz/platform/errors/support

Each error below is identified by the `code` in the [error response](/platform/errors#error-response). The response's `docsUrl` links to the matching entry on this page.

## `feedback_conflict`

Feedback already recorded · HTTP 409 Conflict

Feedback with this submission ID was already recorded with different content.

**What to do:** Reload the page and send your feedback again.

## `feedback_limiter_unavailable`

Feedback temporarily unavailable · HTTP 503 Service Unavailable

GraphOps could not accept feedback right now.

**What to do:** Retry after a short wait.

## `feedback_organization_access_required`

Organization access required · HTTP 403 Forbidden

The feedback refers to an organization you are not a member of, or one that is disabled.

**What to do:** Send the feedback from an organization you belong to, or without an organization.

## `feedback_organization_mismatch`

Feedback organization mismatch · HTTP 400 Bad Request

The feedback's organization does not match the organization of the page it was sent from.

**What to do:** Reload the page and send the feedback again.

## `feedback_rate_limited`

Too many feedback submissions · HTTP 429 Too Many Requests

Too much feedback was sent from your network recently.

**What to do:** Wait a while, then send your feedback again.

## `feedback_unavailable`

Feedback could not be saved · HTTP 500 Internal Server Error

GraphOps hit an unexpected error while saving your feedback.

**What to do:** Retry the request. If the error continues, contact support.

## `invalid_support_contract`

Invalid support request · HTTP 400 Bad Request

The support chat request is missing required fields or contains values GraphOps does not accept.

**What to do:** Reload the platform page and open the support chat again.

## `support_access_denied`

Support access unavailable · HTTP 403 Forbidden

GraphOps could not connect support chat to your account in this organization. This happens after you sign out, lose access, or no longer have a verified email, or when the chat session has expired.

**What to do:** Reload the page and open the support chat again from the organization you need help with. If you are not a member of it, ask an organization owner for access.

## `support_binding_rate_limited`

Support chat temporarily limited · HTTP 429 Too Many Requests

Support chat was started too many times from your account recently, for example through repeated reloads or organization switches.

**What to do:** Wait a while before opening the support chat again.

## `support_read_failed`

Support chat could not connect · HTTP 500 Internal Server Error

GraphOps hit an unexpected error while connecting support chat to your account.

**What to do:** Reload the page and open the support chat again. If the error continues, try again later.