# Organization and team errors Source: https://docs.graphops.xyz/platform/errors/organizations Each error below is identified by the `code` in the [error response](/platform/errors#error-response). The response's `docsUrl` links to the matching entry on this page. ## `email_verification_required` Email verification required · HTTP 403 Forbidden Your email address is not verified yet, and this action requires a verified email. For example, you need one to create an organization, accept an invitation, make billing changes or open support chat. **What to do:** Enter the code or open the link in your GraphOps verification email, then try again. ## `invitation_accept_failed` Invitation could not be accepted · HTTP 500 Internal Server Error GraphOps hit an unexpected error while accepting the invitation. **What to do:** Open the invitation link again to retry. If the error continues, contact support. ## `invitation_auth_mode_failed` Invitation could not be opened · HTTP 500 Internal Server Error GraphOps hit an unexpected error while preparing sign-in for this invitation. **What to do:** Open the invitation link again. If the error continues, contact support. ## `invitation_create_failed` Invitation could not be created · HTTP 500 Internal Server Error GraphOps hit an unexpected error while creating the invitation. **What to do:** Check the Invitations page, then send the invitation again if it is not listed. If the error continues, contact support. ## `invitation_email_mismatch` Invitation sent to another email · HTTP 403 Forbidden Your account email does not match the email address the invitation was sent to. **What to do:** Sign in or register with the invited email address, or ask an organization owner to invite the address you use. ## `invitation_email_send_failed` Invitation email not sent · HTTP 503 Service Unavailable The invitation was saved, but GraphOps could not send its email. **What to do:** Wait a few minutes, then choose Resend from the invitation's row menu on the Invitations page. ## `invitation_invalid_state` Invitation no longer usable · HTTP 409 Conflict The invitation has already been accepted, revoked or has expired, so this action is no longer available. **What to do:** Ask an organization owner to resend an expired invitation or send a new one. To remove someone who already accepted, remove them on the Members page. ## `invitation_not_found` Invitation not found · HTTP 404 Not Found The invitation does not exist, or it belongs to a different organization. **What to do:** Check the invitation link, or ask an organization owner to send a new invitation. ## `invitation_pending_exists` Pending invitation already exists · HTTP 409 Conflict This email address already has a pending invitation to the organization. **What to do:** Resend or revoke the existing invitation on the Invitations page instead of creating another. ## `invitation_resend_failed` Invitation could not be resent · HTTP 500 Internal Server Error GraphOps hit an unexpected error while resending the invitation. **What to do:** Retry the request. If the error continues, contact support. ## `invitation_revoke_failed` Invitation could not be revoked · HTTP 500 Internal Server Error GraphOps hit an unexpected error while revoking the invitation. **What to do:** Refresh the Invitations page to check its status, then retry if it is still pending. If the error continues, contact support. ## `invitations_list_failed` Invitations could not be loaded · HTTP 500 Internal Server Error GraphOps hit an unexpected error while loading the organization's invitations. **What to do:** Retry the request. If the error continues, contact support. ## `membership_not_found` Member not found · HTTP 404 Not Found The person is not a current member of this organization. **What to do:** Refresh the Members page and check the member you selected. ## `membership_remove_failed` Member could not be removed · HTTP 500 Internal Server Error GraphOps hit an unexpected error while removing the member. **What to do:** Refresh the Members page to check whether the member was removed, then retry if needed. If the error continues, contact support. ## `membership_role_update_failed` Role could not be changed · HTTP 500 Internal Server Error GraphOps hit an unexpected error while changing the member's role. **What to do:** Refresh the Members page to check the member's current role, then retry if needed. If the error continues, contact support. ## `memberships_list_failed` Members could not be loaded · HTTP 500 Internal Server Error GraphOps hit an unexpected error while loading the organization's members. **What to do:** Retry the request. If the error continues, contact support. ## `organization_access_check_failed` Organization access check failed · HTTP 500 Internal Server Error GraphOps hit an unexpected error while confirming your access to the organization. **What to do:** Retry the request. If the error continues, contact support. ## `organization_create_failed` Organization could not be created · HTTP 500 Internal Server Error GraphOps hit an unexpected error while creating the organization. **What to do:** Retry the request. If the error continues, contact support. ## `organization_disabled` Organization disabled · HTTP 403 Forbidden GraphOps has disabled this organization. Its members cannot use it, and requests with its API keys are rejected. **What to do:** Contact GraphOps support to find out why and to restore access. ## `organization_last_owner_conflict` Organization needs an owner · HTTP 409 Conflict This change would leave the organization without an owner. **What to do:** Make another member an owner first, then change or remove this membership. ## `organization_not_found` Organization not found · HTTP 404 Not Found No organization with this ID exists. **What to do:** Check the organization ID in the request or link. ## `organization_overview_failed` Overview could not be loaded · HTTP 500 Internal Server Error GraphOps hit an unexpected error while loading the organization overview. **What to do:** Retry the request. If the error continues, contact support. ## `organization_role_check_failed` Role check failed · HTTP 500 Internal Server Error GraphOps hit an unexpected error while checking your role in the organization. **What to do:** Retry the request. If the error continues, contact support. ## `organization_slug_conflict` Organization name unavailable · HTTP 409 Conflict GraphOps could not create a unique identifier for an organization with this name. **What to do:** Create the organization with a more distinctive name. ## `organizations_list_failed` Organizations could not be loaded · HTTP 500 Internal Server Error GraphOps hit an unexpected error while loading your organizations. **What to do:** Retry the request. If the error continues, contact support. ## `role_above_caller` Role above your own · HTTP 403 Forbidden The role you chose holds permissions your own role does not. Nobody can invite someone with, or change a member to, a role above their own, so only an owner can make someone an owner. **What to do:** Choose a role no higher than your own, or ask an organization owner to make the change. ## `service_account_name_taken` Service account name already used · HTTP 409 Conflict Another service account in the organization already has this name. **What to do:** Choose a different name, then retry the request. ## `service_account_not_found` Service account not found · HTTP 404 Not Found No service account with this ID exists in the organization. **What to do:** Refresh the Service accounts page, and check that you are in the organization that owns the service account.